If there’s one thing this pandemic has taught us, it’s that resourcefulness is essential. But when I learned that we’d be using telehealth technology to provide mental health services to residents, I was skeptical to say the least.
After treating dozens of patients through telehealth, I’ve officially drunk the Kool-Aid for a few surprising reasons. But the bottom line is this. It works, and it works really well.
I’ve seen firsthand that Telehealth is a viable alternative to treating patients in-person for a number of reasons.
- A SAFER ALTERNATIVE
Right now, many older patients are reasonably concerned for their safety due to COVID-19’s effect on the United States. Although they desperately need treatment, to receive it, they don’t want to risk their health or their lives.
Telehealth is a much safer alternative than in-person visits. While socially distanced, patients can speak directly with clinicians and receive vital health treatment. But it’s not just safer for patients.
This unique technology also helps facilities continue to offer full services while keeping their own staff safe from COVID-19.
- A COMFORTABLE ALTERNATIVE
Another one of the reasons I’ve come to appreciate telehealth is for the comfort it offers my patients. They don’t need to worry about everything involved with an in-person visit.
Patients can see their providers without wearing masks or uncomfortable PPE. I’ve found this makes residents feel safe and at ease because they can read their provider’s facial expressions and communicate better.
Moreover, patients have the full, undivided attention of providers without the interruptions sometimes faced while in the facilities—the TV sets in the background, the noises of the hall way, or things like that.
- A 24/7 ALTERNATIVE
Maybe my favorite thing about Telehealth is that we’re able to provide residents the opportunity to contact our providers in urgent situations—at any time.
Our on-call 24/7 team of providers are readily available to treat residents at the drop of a hat.
No matter what the resident’s issue may be, we’re there for them when they need us most, and that’s really the heart of healthcare.
HEALTH CARE CANNOT WAIT
Maybe it’s me, but I’ve found that residents really respond well with telehealth—to my surprise. Although I was skeptical about the technology, facts are facts.
Patients are getting the same effective behavioral health treatment as they would during in-person visits. But it’s safer, it’s more comfortable, and it’s available 24/7.
I encourage anyone who’s on the fence to give this program a try. You’ll be amazed at the results.